Medical Transcription Outsourcing – Makes the Healthcare Facility Efficient

The main goals of a healthcare facility can be defined as providing quality care, education, innovation, research and customer service. The underlying objective is to attain these goals profitably. Many inputs are required by the healthcare facility to achieve their goals, like the qualification, skill level and experience of the healthcare professionals, the right equipments, adequate support staff and accurate timely information. To provide quality care the healthcare facility has to strive to improve the efficiency of the healthcare professionals and support staff and reduce expenses on non-healthcare related activities.Outsourcing medical transcription is an easy fix to improve the efficiency of the healthcare facility’s operations in the following ways:Providing information to the healthcare professionals by creating patient records: Medical transcription is the process of creating records of the patient-healthcare professional encounter by converting audio records to text format.Outsourced improves the efficiency of patient record creation in the following ways:Accuracy: A professional service provider would ensure that information of the patient-healthcare professional encounter would be captured accurately by using skillful transcriptionists, multi level quality checks and a stringent quality policy. The information in the patient records helps the healthcare professionals make informed decisions on patient care, rather than rely on memory, hand written notes or inputs from the patients
Timely: It would ensure that patient records are created in a timely manner. This improves quality of care as well as quickens the reimbursement process
Secure: A transcription vendor would ensure that the confidentiality of the patient records is maintained throughout the process of transcription including the transmission, thus removing any concerns for HIPAA violation during the transcription process
Flexible modes of dictation: By allowing the healthcare professionals to retain familiar modes of dictation, a transcription vendor would ensure that the healthcare professionals are able to make optimum use of their limited time Restrict the cost of medical transcription to the cost per line of transcription: Outsourcing ensures that the cost pf transcription is restricted to price quoted by the service provider. Additional charges like overheads and cost of coordination can be avoided
Improve the productivity of support staff by streamlining transcription flow: Outsourcing would ensure that the process of transcription starting with the upload of dictation files, transmission to the service provider and download of finished transcripts would take place in a systematic manner. This lessens the burden of the support staff. Additional features like powerful archival system would also ensure that locating files and tracking work-in-progress would be easy
Better utilization of resources: Outsourcing ensures that resources like real estate, Information technology staff, working capital, management staff etc. would be utilized efficiently instead of concentrating on the process of creating patient medical records.It can be concluded that outsourcing to the right service provider can improve the efficiency of the healthcare facility enormously. Care has to be taken to source the right transcription vendor and evaluate them on the basis of the various factors like accuracy, guaranteed turnaround time, security measures, cost per line of transcription and the technology used by the medical transcription service provider. These factors can be evaluated based on training methods used, quality policy, billing methods and the software & tools used by the service provider.

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